... of inbound and outbound telephone calls. Customer Service Assistants will be ... incident data entry during each call to ensure reporting of cases ... to Assistance Leadership team regarding call trends, issues or ideas As ...
... responsibilities will include: Answer incoming calls and respond to email correspondence ... met. Requirements: 1 year of call centre or inbound or outbound call experience is needed to apply. ... . Experience working in a call centre environment is desirable but ...
... -based culture by ensuring that call quality performance is consistently assessed ... a continuing basis.Based on call monitoring outcomes, provide feedback to ... to consistency and scoring of call monitoring program.Be Point of ...
... guidance that clients need. The calls youll handle may be traumatic, ... to diversity and have strong call control skills. Receive incoming calls and emails from clients with ... , and understanding. Have strong call control, guiding clients through available ...
... About the Successful Applicant: Previous call centre administrative experience, with high- ... environment and or a call centre environment. Strong interpersonal skills ... manage mid - high-volume telephone calls professionally. Reasoning skills, to assess ...
... responsibilities will include: Answer incoming calls and respond to email correspondence ... met. Requirements: 1 year of call centre or inbound or outbound call experience is needed to apply. ... . Experience working in a call centre environment is desirable but ...
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