... offers leading Advisory, Hybrid IT, Private Cloud and Connectivity services, ... The role of the Business Analyst is to undertake business and technical analysis, business process improvement, relationship management and scoping and estimating activities ...
... Develop and implement IT operational processes and procedures. · Ensure IT service management (ITSM) best practices. · Manage incident ... Experience with IT service management tools (ServiceNow). AD SME Responsibilities:- • ...
... Develop and implement IT operational processes and procedures. · Ensure IT service management (ITSM) best practices. · Manage incident ... Experience with IT service management tools (ServiceNow). AD SME Responsibilities:- • ...
... first point of contact for IT-related incidents and service requests via phone, email, and Jira Service Management. Log, prioritise, and resolve tickets ...
... certification or equivalent experience in IT service management. Strong knowledge of end-user device management, IT support tools, and common business ...
... could include roles such as IT project management, product owner, solution architect, business analyst, consulting, or similar positions. Demonstrated ...
... , frameworks and standards and help management identify, monitor, and manage risks across Suncorp Bank. Additionally, the Governance & Reporting Analyst is responsible for maintaining appropriate ... top priority and we know its the added extras outside the ...
... a System Analyst within Technology and Transformation team, you will play a pivotal role in IT operation activities ... of IT operations: Managing key operational tasks within the Core Banking team, ensuring SLA’s are met with incident & problem management, certificates are updated ...
... a System Analyst within Technology and Transformation team, you will play a pivotal role in IT operation activities ... of IT operations: Managing key operational tasks within the Core Banking team, ensuring SLA’s are met with incident & problem management, certificates are updated ...
... As a Senior Service Desk Analyst, you will play a crucial ... and hands-on experience with IT service management tools (e.g., ServiceNow, Jira Service Management). As an Atlassian-based organisation, ...