IT Support Team Leader
... deskAlign our service delivery with ITIL practicesDevelop a vision for the best use of our IT Service Desk platform and driving the changes required to realise this visionLead ...
... deskAlign our service delivery with ITIL practicesDevelop a vision for the best use of our IT Service Desk platform and driving the changes required to realise this visionLead ...
... at various levelsDemonstrated understanding of ITIL FrameworkNot essential but desirable to ... of Year PartyVendor Exam Support, ITIL V4 Training and Communities of ...
... Align our service delivery with ITIL practices Develop a vision for the best use of our IT Service Desk platform and driving the changes required to realise this vision ...
... within an IT Infrastructure Library (ITIL) Service Delivery Framework.• Ensure project ... anticipates and is responsive to changes in client and stakeholder needs ...
... (ITSM) processes based on the ITIL framework, primarily incident problem change release configuration management. (SFIA code: ...
... real progress and drive real change. And that includes your own ... with others in a team. ITIL certification would be preferable What ...
... real progress and drive real change. And that includes your own ... with others in a team. ITIL certification would be preferable What ...
... customer, technology and internal stakeholders’ changing requirements and this can mean ... environment Experience working in an ITIL aligned environment Broad understanding of ...
... List (TDL);Develop and Implement Change process for the continuous improvement ... Certification in a related subject (ITIL);Experience with document and configuration; ...
... network to enable a strategic change agenda. Over the next few ... standards and frameworks such as ITIL, ISM, ISO27000, COBIT, TOGAF, P3M, ...