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... relationships with stakeholders at all levels. Managing complexity and competing priorities Education professional Certifications: Tertiary and or post graduate qualifications in an appropriate customer service and or technology discipline. ITIL4 ...
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... ) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS ...
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... . Escalate unresolved issues to higher levels, keeping customers informed. Monitor escalated cases to ensure timely resolution per service agreements. Once solved, politely communicate ...
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