... &A programs of work. The services that will be supported by ... Positions) Strategic Planning ITSP (SFIA Level: 5 to 7) PMO Operations (2 Positions) Portfolio, Programme and Project Support PROF (SFIA Level: 2 to 6) Project Support (1 ...
... &A programs of work. The services that will be supported by ... Positions) Strategic Planning ITSP (SFIA Level: 5 to 7) PMO Operations (2 Positions) Portfolio, Programme and Project Support PROF (SFIA Level: 2 to 6) Project Support (1 ...
... ensure achievement of Customer Contractual Service Level Targets for all Service Desk services including contact handling (phone email and other) as well as Incidents and Service Requests. Actively manage and take ...
... approach to providing the IT Service Desk function, including defining service levels and resource planning, to enhance IT service delivery Help identify cybersecurity risks, ...
... &A programs of work. The services that will be supported by ... Positions) Strategic Planning ITSP (SFIA Level: 5 to 7) PMO Operations (2 Positions) Portfolio, Programme and Project Support PROF (SFIA Level: 2 to 6) Project Support (1 ...
... requires a hands on Help Desk Leader who is responsible for delivering a high level of service for the Franchisee, the State and the CYP Maintenance team. The Help Desk Services Lead has strong leadership and ...
... requires a hands on Help Desk Leader who is responsible for delivering a high level of service for the Franchisee, the State and the CYP Maintenance team. The Help Desk Services Lead has strong leadership and ...
... Service and Engagement Provide first-level contact for users via phone, ... need: 2+ years IT service desk experience or Customer Service Oriented role Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change ...
... Service and Engagement Provide first-level contact for users via phone, ... : 2+ years IT service desk experience or Customer Service Oriented role Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change ...
... the outcomes of the managed services contract Lead the Service Improvements for the Service Configuration Management Service Support the process to deliver ... suppliers of Information Technology professional services. We have managed to maintain ...