... a responsive, timely and professional service. Manage internal and external stakeholder relationships ... and continuous improvement of this service offering. Manage the Intelligence & IT management Group ...
... made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) ... recruitment of resources for Managed Services projects including working with third ...
... single point of contact for service delivery exceptions. Manage the State P&L costs relating to the Service Delivery team. Support sales teams ...
... ensure achievement of Customer Contractual Service Level Targets for all Service Desk services including contact handling (phone email and other) as well as Incidents and Service Requests. Actively manage and take ownership of all ...
... of the outcomes of the managed services contract Lead the Service Improvements for the Service Configuration Management Service Support the process to deliver ...
... ) Demonstrated, strong IT operations and service delivery management leadership experience driving innovative practices in a managed services environment Demonstrated experience successfully partnering ...
... a responsive, timely and professional service. Manage internal and external stakeholder relationships ... and continuous improvement of this service offering. Manage the Intelligence & IT management Group ...
... ) Demonstrated, strong IT operations and service delivery management leadership experience driving innovative practices in a managed services environment Demonstrated experience successfully partnering ...
... single point of contact for service delivery exceptions. - Manage the State P&L costs relating to the Service Delivery team. - Support sales teams ...
... and customer-focused IT Service Desk services and processes for the benefit ... constraints Capacity to self-manage, and coach others to do so Knowledge of concepts and best practices in enterprise IT service management, and experience developing associated ...