... Service Level Targets for all Service Desk services including contact handling (phone email and other) as well as Incidents and Service Requests. Actively manage and take ... service role either in a service industry or IT support role for at least ...
... DeliveryProvide Level 2 support via telephone, online remotely or on site on all Salvos Stores systems and applications, this includes and is not limited to systems like AutoLink and Pos Wise.Assist IT Service Desk Support with any Level 1 ...
... related to service desk operations and service delivery. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with other IT teams, business stakeholders, ... Certificate level IV in IT, or an industry vendor qualification ...
... and programs to introduce new IT services ensuring alignment with business demands ... and presentations for various management levels. Requires a high level of professionalism, maturity, multidiscipline technical ...
... achieved Maintain a very detailed level of relevant knowledge on the ... modernize cloud applications. Selling Application services or complex IT projects-Expert Can translate offering portfolio into valuable services aligned with the customer outcomes. ...
... Possess high level of organisational skills, can manage ... problems in a service desk environment. Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse ...
... contribution to the Service Desk team, Deliver the IT Support Services function, Support Access Management function, Maintain Standards, Policies & Procedures. Skills & Experience 2+ years’ experience in a similar Service Desk Analyst position Experience ...
... Possess high level of organisational skills, can manage ... problems in a service desk environment. Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse ...
... contact and support for customer IT needs. Key Requirements : DESIRABLE QUALIFICATIONS AND EXPERIENCE 1 year of strong direct customer service experience in software or technician ... as specified Possess high level of organisational skills, can manage ...
... includes providing first and second level support for all IT systems and services ensuring the security and integrity ... working in a remote service desk team, including the use of ... basis for provision of services. Current drivers license. Working at ...