... with the company’s Head of IT, to support leading the entire IT Operations, and support the ongoing evolution of the overall IT strategy, whilst focusing on enhancing service levels and uplift of the Service Desk function. As a vital member ...
... of customer self-help content and contributing to internal ... in a service desk environment. Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse business ...
... with many different care needs. It’s exciting and rewarding work, and ... you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide ...
... internet issues Hardware support – 1st level problem diagnosis, for desk and laptop hardware and associated ... organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery ...
... internet issues Hardware support – 1 st level problem diagnosis, for desk and laptop hardware and associated ... organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery ...
... the potential impact of new IT initiatives on the Business and help in the development process of business cases to support investment decisions. Facilitate the decision- ...
... -4 years of experience in IT service management, IT support, or a related role. Certifications: ...
... is captured in the Service Desk ticketing system for future reference and analysis in line with ITIL principles. • Work with managed service providers closely to help resolve escalated support issues • Respond to enquiries from ...
... you still call it work? At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring ... and operating effectiveness of IT controls (e.g. application & IT general controls) in support of audits to meet external ...
... -to-day operation of our IT service desks proactive services and initiatives. Your primary duties will include providing excellent 1st 2nd level support on all supported systems, managing escalations, configuring and ...