... Manage and efficiently action inbound customer calls and enquiries from major customers. Provide professional customer service to both internal and external customers. Active communication between National depots ...
... identifying service implications such as the impact of system or process changes on customers staff. Evaluating contact centre performance using key metrics and data analytics (accuracy, call-waiting time, etc.). Preparing reports and analysing call centre ...
... calls and resolve customer enquiries. Liaise with warehouse, freight carriers, and express couriers. Assist with customer queries regarding deliveries and logistics. Act as positive brand ambassador and provide exceptional customer service. Professionally ...
... it, would be making outbound calls, assisting the outstanding customer service team, liaising with partners and ...
... trace to locate and contact customers Your skills and experience Ideally you have customer service experience (retail, hospitality or call centre) Ability to work in a high-volume call centre environment Results driven and ...
... business. You will create excellent customer experiences responding to inbound calls from potential and current customers, assist with a variety of activities including customer service, onboarding and customer retention. If you have inbound ...
... day-to-day lives of customers, delivering exceptional customer service and providing solutions to issues that may arise. Responsibilities: Inbound and Outbound calls to customers via phone regarding their unpaid ...
... on team performance, service metrics, and any other relevant KPIs. Coordinate : Allocate the work to the technicians so that they work in an efficient and timely manner. Contacting the customer and qualifying the call. Ensuring customers are notified and ...
... files, PM reports and Service Reports. Interpret customers’ needs and take ownership for ... Travel throughout a designated service region on short notice to support Thermo Fisher’s products Support customers in an on-call and after-hours capacity according ...
... on team performance, service metrics, and any other relevant KPIs.Coordinate: Allocate the work to the technicians so that they work in an efficient and timely manner. Contacting the customer and qualifying the call. Ensuring customers are notified and ...