... and training sessions. Customer Service Experience: 1-3 years of experience in a customer service or customer support role, demonstrating a track ... PERSONALITY TYPE DEPARTMENT Customer Support Department JOB TYPE Full Time EXPERIENCE 1-3 years experience ...
... playbooks based on customer needDeveloping an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their value proposition, the ... at any time. Anthology is an equal employment ...
... employees with professional customer service skills that will immediately impact ... goes beyond traditional customer service training clichés such as ‘always have a smile in your voice’ and ‘use the customer’s name 2 or 3 times in a call’. Crucially, we ...
... Contact Resolution (FCR), Average Handling Time (AHT), Customer Effort Score (CES), Call Abandonment Rate. About you Previous management experience in a similar role, preferably in customer experience, customer service, or related field. This includes ...
... Contact Resolution (FCR), Average Handling Time (AHT), Customer Effort Score (CES), Call Abandonment Rate. About you Previous management experience in a similar role, preferably in customer experience, customer service, or related field. This includes ...
... Contact Resolution (FCR), Average Handling Time (AHT), Customer Effort Score (CES), Call Abandonment Rate.About youPrevious management experience in a similar role, preferably in customer experience, customer service, or related field. This includes ...
... Contact Resolution (FCR), Average Handling Time (AHT), Customer Effort Score (CES), Call Abandonment Rate. About you Previous management experience in a similar role, preferably in customer experience, customer service, or related field. This includes ...
... centre, insurance, and other financial services. Great customer service is in your DNA. Your ... phones and confidently assist our customers. If you are employed on a part time basis, full time training is compulsory to attend. ...
... hours per week (94% work full-time) Average Salary: AU$104,590 per year Current Employment: Approximately 9,300 individuals in this role Service Delivery Managers are primarily employed ...
... and written communication skills. Strong customer service, interpersonal and relationship-building skills. Time management and ability to prioritize projects and customer needs. Conflict resolution skills – listen ...