... solutions. Technology Management : Assist in managing the tools and systems used by the service desk team, including ticketing systems, ... decisions under pressure. Experience in managing a service desk team within a large ...
... integrity of the product and service environment. Ensures the appropriate risk rating has been applied. Identify, evaluate, and manage the adoption of appropriate tools, ...
... practices. Key Responsibilities: Oversee IT Service Levels: Monitor and manage IT service level agreements (SLAs) in a ...
... control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2, ... control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2, ...
... safely. You will lead and manage the following: Manage and lead a Home Care service team, including the operational leadership ... clients Ensure excellence in client service delivery, including managing the assessment of client care ...
... or exceed SLAs. Coordinate and manage service requests, incidents, and changes through the IT service management tool. Track and monitor service delivery metrics and performance indicators. ...
... . Deliver high-quality customer service on inbound and outbound calls. Effectively manage difficult conversions by actively listening, ... financial hardship applications. Report and manage dissatisfaction feedback and service complaints. Attend to all forms, ...
... timely and professional support, ensuring service levels are met and acting as a point of escalation when needed. Manage Service Desk tickets (incidents and service requests), ensuring service targets and agreements are met ...
... and evolve our Cyber Managed Service offering, respond to market trends, ... roadmap for OT cybersecurity managed services, in relation to Threat Detection & ... evangelist for OT cybersecurity managed services, providing thought leadership and representing ...
... skills. Strong communication and customer service skills. Ability to work under pressure and manage multiple tasks simultaneously. Proficiency with ...