... operational management of customer complaints. Coach, lead and develop Case Managers, bringing the BOQ Group Values ... and strategic resolution of complaints and identification of risks and compliance breaches.Lead case managers to develop robust and fair ...
... understanding and ability to manage cases, reporting and data capture techniques to track complaints and proactively identify and action ...
... to the Manager, Cases & Investigations, this role will include (but not be limited to) the following: Management of litigated and un-litigated claims Participation on the in-hours and after-hours medico-legal phone roster Provision of advice on a ...
... to deliver on the complaints management requirementConsult, scope, design, build ... and implement initiatives to reduce complaints management errors across the enterprise ... lending (Essential)Understanding of complaints management in the Financial Services ...
... medium to high complexity customer complaints across all BOQ Group brands ... , negotiation, and resolution of complaints.Leverage banking and dispute resolution ... mitigated.Achieve resolution of customer complaints with the application of strategic ...
... Opportunity Awaits As an Employment Case Officer, youre not just filling a role; youre embarking on a fulfilling journey. Reporting to our Branch Manager, youll: Assess training – We meet ...
... platforms (as assigned by manager) to liaise with business stakeholders ... necessary develop business cases that support the use of ... to provide relevant advice and support.Provide relevant, timely and accurate advice and operational support directed towards ...
... management and continuous uplift of complaints data and dashboards to ensure ... data solutions, focusing on optimising complaints data and insights.The role ...
... own homes. As a Community Case Manager, your primary responsibility will be ... : Previous experience in community-based case management is preferred. Experience with ...
... own homes. As a Community Case Manager, your primary responsibility will be ... : Previous experience in community-based case management is preferred. Experience with ...