... Service Level Targets for all Service Desk services including contact handling (phone email and other) as well as Incidents and Service Requests. Actively manage and take ... service role either in a service industry or IT support role for at least ...
... related to service desk operations and service delivery. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with other IT teams, business stakeholders, ... Certificate level IV in IT, or an industry vendor qualification ...
... and programs to introduce new IT services ensuring alignment with business demands ... and presentations for various management levels. Requires a high level of professionalism, maturity, multidiscipline technical ...
... achieved Maintain a very detailed level of relevant knowledge on the ... modernize cloud applications. Selling Application services or complex IT projects-Expert Can translate offering portfolio into valuable services aligned with the customer outcomes. ...
... Possess high level of organisational skills, can manage ... problems in a service desk environment. Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse ...
... Duties Provision of IT Help Desk support services Installing and configuring computer hardware, ... of new IT solutions and services Provide on-the-job training and mentoring as required Qualifications & Experience 2 years Helpdesk experience Diploma in ...
... Possess high level of organisational skills, can manage ... problems in a service desk environment. Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse ...
About Us : Western Australian Based IT Services Provider About You : EDUCATION Certificate IV in Information Technology or IT Networking Certified in Convergent Network ... exactly as specified Possess high level of organisational skills, can manage ...
... be part of a national IT Support services team and will be accountable for delivering timely and efficient IT support services to the entire organization on ... New Zealand.DutiesProvision of IT Help Desk support servicesInstalling and configuring computer ...
... Australian Based IT Services Provider About You : EDUCATION Cert IV in Information Technology or Networking Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified IT Server Administrator ... level of organisational skills, can manage ...