Head of Customer Experience
... with other departments, such as customer service, technical support, and product development, ... a similar role, preferably in customer experience, customer service, or related field. This includes ...
... with other departments, such as customer service, technical support, and product development, ... a similar role, preferably in customer experience, customer service, or related field. This includes ...
... the industry to customers, ensuring customers are connected to the latest information on Anthology products and services, resources, and higher education industry ... education advancement spaceStrong customer-service focus and ability to communicate ...
... SLAs and OLAs for the service. Maintain knowledge of customer operations, stakeholders, commercial obligations, and ICT industry best practices. While the service owner is not a day- ...
... ensures flawless, profitable and successful customer service delivery, quality and realisation of customer outcomes. Understands customer business requirements mapped to Cisco ...
... loop of feedback with the customers on product features. Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize ...
... loop of feedback with the customers on product features. Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize ...
... SLAs and OLAs for the service. Maintain knowledge of customer operations, stakeholders, commercial obligations, and ICT industry best practices. While the service owner is not a day- ...
... loop of feedback with the customers on product features. Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize ...
... loop of feedback with the customers on product features. Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize ...
... team. Shared coverage of the Customer Service sick phone and adjusting of ...