... to Service Desk tickets within Service Desk systems to a high standard Maintain IT systems documentation and work instructions to a high regard Maintain the IT asset management system within the IT Service Desk Provide first and Second Level business ...
... at its heart infrastructure is about people — ... on Help Desk Leader who is responsible for delivering a high level of service for the Franchisee, the State and the CYP Maintenance team. The Help Desk Services Lead has strong leadership and ...
... its occupants. Job Specific Requirements : The ... . 2. Under direction, support to the deployment, implementation, and maintenance of the APH ICT Infrastructure, ensuring systems and services are maintained within agreed services levels, and ...
... to Service Desk tickets within Service Desk systems to a high standard Maintain IT systems documentation and work instructions to a high regard Maintain the IT asset management system within the IT Service Desk Provide first and Second Level business ...
... between Toora team and Director, Service Delivery. Undertake higher level duties as required. Be informed ... from the Social and Community Services award Level 8 Employees at this level will only be given broad ...
... -critical systems at the enterprise level (especially involving a move to cloud focused environments) Relevant experience in IT Service Management working in a complex IT enterprise environment which includes offshore, ...
... . The role will manage 2 business units tasked with the delivery of intelligence services to Victoria Police investigators, IT services to the FSD and application business level support for core, strategic forensic IT systems. The Group comprises 15 ...
... related to service desk operations and service delivery. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with other IT teams, business stakeholders, ... Certificate level IV in IT, or an industry vendor qualification ...
... a vital part in optimizing its IT services and ensuring seamless support for its staff and students academic journey. Role Overview: As the Service Desk Manager you will be responsible for: Leading the IT Service Desk team driving the adoption ...
... Service and Engagement Provide first-level contact for users via phone, ... need: 2+ years IT service desk experience or Customer Service Oriented role Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change ...