... pro-active incident resolution and service request management for our technology applications, software, ... : Providing accurate incident resolution and service request management within established Service Level Agreement (SLA) time frames, ...
... of banking products and services Managerial maturity in looking out for the best interest of the enterprise and franchise Act as a Risk Management partner to the Australia Citi ... senior Country and Cluster management teams Drive the development and ...
... clients with focus on Managed Services Experience in Managed Services Service Lines including Cloud Operations, Data Management, Application Management, Testing Management, Security Services and Digital Workplace Ability to ...
... engagement between the IT Project Management Office and the Front Line Services Hub organisations, this includes IT ... ITIL principles within an IT service management environment, ITIL qualification as standard. ...
... engagement between the IT Project Management Office and the Front Line Services Hub organisations, this includes IT ... ITIL principles within an IT service management environment, ITIL qualification as standard. ...
... satisfaction and operational efficiency. Incident Management: Oversee the resolution of service incidents, ensuring timely communication with ...
... portfolio of products and services, delivered by world-classconsultants, training ... to-end forecasting process for Services opportunities Serve as a trusted ... methodology for Impact, Implementation Services, and Training opportunities Qualifications To ...
... risk and cost to service. Driving change and adapting to new technology and processes induced by the business technology cycle. Operational Management Ensure that all interactions and ... spirit, effective risk management, empathy and trust, and underpinned ...
... is an exciting opportunity within Service Integration and Management (SIAM) to provide specialist expertise, ... proficient in ITIL and IT Service Management you will facilitate service engagement and continuous improvement across ...
... role of the Enterprise Service Management team is to instil confidence ... and robust core risk management and service reliability principles, guiding us on: ... operations, major incident management, and service reliability Experience in regulatory and ...